We value our clients and because of the nature, intensity, and extreme care in which we custom tailor our time and services to your needs, we can offer a limited amount of sessions per day. All appointments must be booked in advance. In order to deliver the highest quality of service and skill, our prices and policies are firm.
A credit card is required to schedule an appointment and hold your time slot and there is an hour and a half minimum booking time for all sessions unless otherwise agreed upon.
Cancellations Please note that we require at least 24 hours advanced notice to cancel an appointment in order to avoid our clients being charged for the purchased time and that a credit card is needed to hold your reservation. Once an appointment is booked, unless we hear otherwise, you’re expected to show on time as each appointment begins at the time scheduled. In the event that a session starts late because of our error, the start time will be considered the booked time and will be extended to accommodate the original amount of time purchased; or we will offer a refund for any missed time if your schedule does not permit an extension. ‘Skipped’ appointments will be charged in full to the credit card with which they were held. At the discretion of NYC Healing and Massage and with consideration to availability, an appointment may be rescheduled within 48 hours for the cost of half of the booked session if the missed appointment has been paid in full.
Hours of Operation We offer our healing services between the hours of 10AM-7PM. Sessions that extend beyond these times are considered off-hours and are charged at time and a half. For house calls: transportation time is billed at the standard rate and when a massage table is needed and not present at the location, transportation costs with receipt are charged to the bookee.
Gift certificates are available and redeemable within a year from purchase.
*Note: NYC Healing and Massage reserves the right to change any and all policies at any time with or without notice and that these policies are subject to change.
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